Refund policy

Last updated: November 3, 2026

Still & Soft is operated by Bishop LLC. We want you to be happy with your purchase. If something is not right, here is how we make it right.

30-night comfort promise

Bedding is personal, and the only real test is your own bed. If your bedding isn't right for you within 30 nights of delivery, you don't need to send it back. Email us at support@stillandsoft.com with your order number and a photo of the item, and we'll make it right with one of the following, while you keep the item:

Store credit toward your next order, up to 50% of the price paid for the item, or
A partial refund to your original payment method, up to 25% of the price paid for the item.

The exact amount is confirmed by email. One comfort-promise request per customer and household. This promise is in addition to your standard return rights and to our policy for damaged, defective or wrong items described below.

Standard returns

You can also return an unused item within 30 days of delivery for a full refund of the item price.

Conditions

Items must be unused, in their original condition and in their original packaging.
Please keep your order number or proof of purchase.

How to start a return

Email us first at support@stillandsoft.com with your order number and the item(s) you want to return.
We will reply with the return address and instructions. Please do not send items back without contacting us first, as we cannot accept returns sent to an unknown address.
Ship the item back and send us the tracking number of your return.

Return shipping costs

For returns of items that are not defective (for example, if you changed your mind or ordered the wrong size), the customer arranges and pays for the return shipping, using the carrier of their choice. We recommend a trackable shipping service, as we cannot be responsible for returns lost in transit. There is no restocking fee.

Damaged, defective or wrong items

If your item arrives damaged, is defective, is not the item you ordered, or is clearly different from its description, contact us within 30 days of delivery with your order number and a photo of the item. We will send you a free replacement or a full refund, including shipping costs. You will not pay any return shipping in this case.

Refunds

Once your comfort-promise request is approved, or your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 5–10 business days. Store credit is sent by email as a code for your next order. Depending on your bank or card issuer, it may take a few additional days for a refund to appear on your statement.